The one thing that matters: let it restore first — don't rush to inflate it.
It ships tightly compressed. The foam draws air in on its own — just open the valve, set it aside, and let it finish before you decide how it feels.
Turn it counterclockwise to open, and leave it open. The foam self-inflates — you don't need to blow it up.
Just set it aside and let it finish. Don't judge the feel until it's fully restored — straight out of the bag it can feel firm and hollow, and that's just air before the foam has opened up.
Firm at first is normal — it softens as the foam expands.
Place it at your lower back, just above your belt line, and slide it up or down until it fills the gap with your seat.
Once it's restored, start with a little air and add a breath at a time until it feels right; let a little out to soften. There's no single correct setting. (Around 60–70% full is a common sweet spot.)
Most "won't stay inflated" cases are a valve left a half-turn open. Turn it all the way closed and it should hold. If it still won't hold air after that, something may genuinely be off — see below and we'll make it right.
If your pillow arrived damaged, won't hold air after closing the valve, or just isn't working for you, contact us through Your Orders on Amazon and message the seller. We're a small team and we read every note.
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